Help Center – Houdt

Help Center

Have a question? Not happy with the level of service you've received?
Use the contact form at the bottom of this page and we'll get back to you! 

GENERAL


How do I order online?
  • Find your desired product
  • Click on Add to Cart
  • Click on View Cart
  • Click on Checkout
  • Fill in your customer details and select Continue to Shipping Method
  • Confirm details and select Continue to Payment Method
  • Click on Complete Order
  • Select a payment method
I'm battling to place an order online, is there any other way?

We'd be more than happy to place an order on our side if you are experiencing difficulty. You can email us on info@houdt.co.za along with the name of the product you wish to order and your delivery and contact details. We will then send you a secure link which leads you to a page to make payment using a card or InstantEFT

The product I received is damaged or defective

Houdt makes every attempt to make sure that all our products are of the highest quality standard. If you have a defective product, please send us a couple of images along with your order number to info@houdt.co.za and our support team can look into the matter for you.

What is your returns policy?

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. An exchange can be made as well by sending the item to your nearest weFix store or posting it back to us. Any intention for a return or potential must be made clear via email.



PAYMENT


How do I pay?

You can pay using a supported Visa or MasterCard debit or cheque card, along with InstantEFT and Bitcoin. When making a card payment, check with your bank that your card is activated for online purchases. Your order is only processed upon receipt of a successful payment.

Is it safe to order online?

Houdt makes use of PayFast, a platform in which payments are securely made via a private landing page. Because of this, Houdt, PayFast or any other third-parties do not have access to the details you have entered. In most cases, your transaction would need to be authorised by an OTP sent to your mobile via your bank, making online purchases that much more secure .

How do I know my payment has gone through?

In addition to any notification your bank may send you with regards to payments from your account, you will receive a confirmation notice after completing the payment portal and an email will be sent to you with your order number and details. If you are having difficulty with payment and payment methods, please email our support team on info@houdt.co.za

My card isn't working.

Your card needs to be a Visa or MasterCard debit, cheque or credit card. If you are getting 'authorization failed', 'card declined' or similar messages, you may need to contact your bank and rule out any problems on that side.

How do I make use of a discount code?

At the checkout page, below your basketed items, you can enter the code in the field labelled Discount, and click Apply. Codes are regularly offered to customers during promotions, so do check social media and in-store for details



DELIVERY


How long does it take to get my order?

Pretty quick. Once we have secured your payment, your order is packaged and you can expect delivery within 1-2 working days. If you your order is placed late in the day, the day after next would count as the working day one. Regional and outlying areas take an estimated 3-5 working days. Orders are shipped with our partners CourierIT and you will be sent tracking information once your order hits the road. We only deliver within South African borders.

How much does delivery cost?

Delivery costs R90 per order. Orders exceeding R600 qualify for free delivery.

How can I keep track of my order?

Once your order has been handed over to the couriers, you will receive an email with tracking information. All tracking can be done via CourierIT's website, using the waybill number given to you to do so. In the rare circumstance that you have not received your order within maximum 5 working days, please send us an email on info@houtd.co.za.

Can an order be delivered to my office?

Yes! Make sure that the company or the building, along with any room or floor numbers are clearly indicated. In the event that you are not personally accepting delivery, please make sure that the first available person at the delivery address (ie. a receptionist or security guard) is made aware of the delivery.



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